1. Introduction

Thank you for shopping with Hukomi.xyz. We are committed to ensuring that our customers have a satisfying experience. This Return Policy outlines the terms and conditions for returning products purchased through our website. By making a purchase, you agree to the terms stated herein. If you have any questions, please contact our customer service team at support@hukomi.xyz.

2. Eligibility for Returns

To qualify for a return, your item must meet the following conditions:

  • The product must be unused and in the same condition as when you received it.
  • The item must be in its original packaging, including all tags, labels, and accessories.
  • You must provide proof of purchase, such as an order confirmation email or receipt.

Certain types of goods are exempt from being returned, including but not limited to:

  • Perishable items such as food and flowers.
  • Personalized or custom-made products.
  • Intimate or sanitary goods.
  • Gift cards and downloadable software products.

3. Return Window

You must initiate the return process within 30 days of receiving your order. After this period, we regret that we cannot accept returns.

4. How to Initiate a Return

Follow these steps to initiate a return:

  1. Contact Customer Service: Email us at returns@hukomi.xyz with your order number and the reason for the return.
  2. Receive a Return Authorization: Our team will review your request and, if approved, provide a Return Merchandise Authorization (RMA) number and instructions for the return.
  3. Package Your Item: Repack the item securely in its original packaging, including all components and the RMA number.
  4. Ship the Item: Send the package to the return address provided in the return instructions. You are responsible for shipping costs unless the return is due to our error (e.g., incorrect or defective item).

5. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed, and the amount will be automatically credited to your original payment method within 7-10 business days.
  • Shipping costs are non-refundable, except for returns due to errors on our part.
  • If your return is rejected, we will notify you and arrange to have the item sent back to you at your expense.

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at exchanges@hukomi.xyz. Once approved, follow the return process outlined above.

7. Non-Returnable Items

The following items cannot be returned or exchanged:

  • Sale or clearance items.
  • Items marked as “final sale.”
  • Opened or used beauty and personal care products.

8. Late or Missing Refunds

If you haven’t received your refund within the expected timeframe, please:

  1. Check your bank account or payment method.
  2. Contact your credit card company or bank, as processing times may vary.
  3. If you’ve done all of this and still have not received your refund, email us at refunds@hukomi.xyz.

9. Return Shipping Costs

  • Customers are responsible for covering the cost of return shipping, except in cases where the return is due to a mistake on our part (e.g., incorrect or defective item).
  • We recommend using a trackable shipping service or purchasing shipping insurance. Hukomi.xyz is not responsible for items lost or damaged during return transit.

10. Damaged or Defective Items

If you receive a damaged or defective item, contact us immediately at support@hukomi.xyz. Include photos of the item and packaging as well as your order details. We will arrange for a replacement or refund at no additional cost to you.

11. International Returns

For international orders, the same return policy applies. However, customers are responsible for any additional customs duties, taxes, or fees incurred during the return process.

12. Canceling or Modifying Orders

If you need to cancel or modify your order, please contact us at orders@hukomi.xyz as soon as possible. Once an order has been processed or shipped, it cannot be canceled or modified. In such cases, you may follow the return process outlined above.

13. Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the gift giver had the order shipped to themselves to give to you later, we will send the refund to the gift giver, and they will handle the return process.

14. Exceptions to the Return Policy

Hukomi.xyz reserves the right to refuse a return or exchange if the item does not meet the criteria outlined in this policy. Items that show signs of use, damage, or tampering will not be eligible for return or refund.

15. Contact Information

For further assistance, please reach out to our customer service team:

    • Address: 26 Oxford St, Cambridge, MA 02138, United States
      Phone: +16174953045
      Email: admin@hukomi.xyz
  • Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (EST)

16. Updates to This Policy

Hukomi.xyz reserves the right to update or modify this Return Policy at any time. Changes will be effective immediately upon posting to our website. Please review this page periodically to stay informed about our policies.

Thank you for choosing Hukomi.xyz. We value your business and strive to provide the best service possible. If you have any feedback or suggestions, feel free to share them with us at admin@hukomi.xyz.