At hukomi.xyz, we strive to make your shopping experience seamless and secure. Below, you will find detailed payment instructions and guidelines to ensure a smooth transaction process.

1. Accepted Payment Methods

We accept a wide range of payment methods to cater to your convenience. These include:

  • Credit and Debit Cards: Visa, Mastercard, American Express, Discover.
  • Online Payment Platforms: PayPal, Stripe, and Apple Pay.
  • Bank Transfers: Available for both domestic and international customers.
  • Cash on Delivery (COD): This option is available in select regions and for specific products.
  • Gift Cards and Coupons: Redeemable on eligible purchases.

Please ensure your chosen payment method is valid and authorized for online transactions.

2. How to Make a Payment

2.1 Online Payments

  1. Add your desired products to the shopping cart.
  2. Click on the “Proceed to Checkout” button.
  3. Enter your shipping details accurately.
  4. Select your preferred payment method.
  5. For credit/debit card payments, provide the following details:
    • Cardholder’s Name
    • Card Number
    • Expiry Date
    • CVV Code
  6. For PayPal or other online platforms, you will be redirected to the respective payment portal to complete the transaction.
  7. Confirm your payment and wait for a confirmation email.

2.2 Bank Transfer Payments

  1. Select “Bank Transfer” as your payment option during checkout.
  2. You will receive our bank details on the confirmation page and via email.
  3. Make the transfer from your bank account and include your order number as the payment reference.
  4. Email us the transaction receipt to payments@hukomi.xyz.
  5. Once verified, we will process your order.

2.3 Cash on Delivery (COD)

  1. Select “Cash on Delivery” as your payment option during checkout.
  2. Provide accurate delivery details to ensure a smooth transaction.
  3. Prepare the exact amount of cash at the time of delivery.
  4. Our delivery agent will provide a receipt upon payment.

3. Payment Security

Your security is our top priority. To ensure safe transactions:

  • We use SSL encryption to protect your payment information.
  • All transactions are processed through secure and certified gateways.
  • We do not store sensitive payment details such as card numbers or CVV codes.
  • Always check for the secure padlock symbol in your browser when entering payment information.

For additional security tips, visit our Privacy Policy.

4. Troubleshooting Payment Issues

If you encounter any issues during the payment process, please follow these steps:

4.1 Declined Payments

  • Ensure that your card has sufficient funds.
  • Check if your card is enabled for international or online transactions.
  • Verify the accuracy of the details entered (e.g., card number, expiry date, CVV).
  • Contact your bank for further assistance.

4.2 Payment Not Reflected

  • For bank transfers, allow 1-3 business days for processing.
  • Double-check that you entered the correct payment reference (order number).
  • Contact us at payments@hukomi.xyz with your order details and transaction receipt.

4.3 Duplicate Charges

If you notice duplicate charges, rest assured they will be resolved promptly. Please email us at support@hukomi.xyz with the transaction details.

5. Refund and Cancellation Policy

5.1 Refund Process

If you are eligible for a refund, the process is as follows:

  1. Submit a refund request through your account dashboard or email us at refunds@hukomi.xyz.
  2. Refunds for credit/debit cards will be credited to the original payment method within 5-7 business days.
  3. Refunds via PayPal or other platforms will be processed within 3-5 business days.
  4. Bank transfer refunds may take up to 7-10 business days.

5.2 Order Cancellation

  1. You can cancel your order within 24 hours of placing it by logging into your account.
  2. For urgent cancellations, email cancellations@hukomi.xyz with your order number.
  3. Orders already shipped cannot be canceled but may be eligible for return.

6. Special Promotions and Discounts

6.1 Using Coupons and Gift Cards

  1. Enter the coupon code or gift card number during checkout.
  2. Ensure the discount is applied before completing the payment.
  3. Coupons and gift cards cannot be combined unless stated otherwise.

6.2 Discount Refunds

If you forget to apply a discount, it cannot be retroactively applied once the payment is completed. Contact us for exceptions at support@hukomi.xyz.

7. Additional Assistance

If you require further assistance or have any inquiries regarding payment, you can reach us via:

  • Address: 26 Oxford St, Cambridge, MA 02138, United States
    Phone: +16174953045
    Email: admin@hukomi.xyz
  • Live Chat: Available on our website during business hours (9 AM to 6 PM, Monday to Friday).

Our customer support team is here to help and ensure your satisfaction.